Terms and Conditions

Important Notice:

The following terms will apply to any order you place with us and if you find yourself unable to agree to them then you must not use our ordering service and should not complete the online order process. By completing the order process you signify your agreement to be bound by these terms.

1. General Information

Brunel’s SS Great Britain Customer Service

Great Western Dockyard

Bristol, BS1 6TY

0117 926 0680

You can contact us by phone from 9am – 5pm Monday – Friday, excluding bank holidays. A voice-mail service is available to take your message outside these times. We aim to return all voice-mail messages within 72 hours.

Our VAT number is 664429123
Our Registered Charity number is 262158.

2. Contract Information

2.1 We invite you to place an order with us for the goods (the "Products") described on this website (the "Order") but we reserve the right to refuse to accept your Order. We may choose to exercise this right of refusal if, for example, you have provided incomplete or inaccurate details, there has been a change in pricing structure, or we are unable to deliver the Products at the times required.


2.2 If we accept the Order, we will notify acceptance to you by online electronic means ("Confirmation") to the email address you have given to us on ordering. The Order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days of the date we sent the Confirmation. A legally binding contract will be formed between us at the time of sending the Confirmation.

3. Terms of Sale

3.1 If we accept your Order we agree to supply the goods ("the Products") from this website which you specify ("the Products").

3.2 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation. Subject to the preceding sentence:
   (i) Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise arising in connection with the performance or contemplated performance of these terms will be limited to the amount paid by you for the Product concerned and 
  (ii) We will not be liable to you for loss of profit, loss of business or depletion of goodwill nor for any indirect or consequential liability.

3.3 To the extent permitted by law, all express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products, our website or any information or service provided through our website are strictly excluded. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all materials and information on our website are provided on an "as is" basis.

4. Price and Payment

4.1 The price to be paid for each of the goods or services ("the Price") is displayed on this website.

4.2 The Price is inclusive of Value Added Tax.

4.3 Each Price is the price in force at the date and time of your Order. Any of the Prices may change before or after you place an Order. We try to ensure that the Prices are accurate but the price on your Order will need to be validated by us as part of the acceptance procedure (see clause 2.2). We shall inform you if a Product's correct Price is higher than that stated in your Order and, if so, we give you the right to either reconfirm your Order at the correct price or cancel the Order. The Order is deemed to be cancelled if you do not reconfirm your Order within 7 days of us sending our notice to you of the change in Price.


4.4 All online discount codes exclude Postage & Packaging and Print on Demand orders, unless specified. Discount codes can be used in conjunction with sale prices and offers.

5. Payment

You must pay for the Products by credit or debit card at the time you place the Order, at which time you will be notified of the current Price. Your card will only be debited once we have accepted the Order. We regret we are unable to accept American Express.

6. Cancellation

If you've changed your mind about your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it. Unless faulty, this should be within 30 days of receiving your order.
We will be unable to refund the postage costs incurred unless the item is faulty.

If you decide to return your items, please allow up to 10 working days for the bank to transfer the funds to you. Refunds for online purchases can only be made to the card used in the original transaction.

If you have a faulty item, please call or email our team for assistance

7. Information You Provide

Any information you provide to us will be governed by our Privacy Policy. Any information you provide to third parties will be governed by their terms and conditions.

8. Alterations

We may alter these terms from time to time and post the new version on our website, following which all use of our website will be governed by that version. You should check the terms on the website regularly.

9. Force Majeure

We do not take responsibility for any event which is outside our reasonable control.

10. Entire Agreement

These terms supersede any earlier terms, conditions or arrangements which may have subsisted between us.

11. Law

These terms shall be governed by and construed in accordance with the law of England and the English Courts shall have exclusive jurisdiction to deal with any dispute which may arise out of them.

12. Severability

If all or any of these terms prove to be illegal or unenforceable, the other terms and the remainder of the term in question shall remain in full force and effect.

Delivery and Returns 

  • Brunel’s SS Great Britain Customer Service 0117 926 0680.
  • You can contact us by phone from 9am – 5pm Tuesday – Friday, excluding bank holidays. A voicemail service is available to take your message outside these times. We aim to return all voicemail messages within 72 hours.
  • All of our products are also available to buy in person at Brunel’s SS Great Britain Shop.
  • Orders and delivery. We endeavour to ship all orders within three days of ordering. All our orders are dispatched via Royal Mail or Parcel Force depending on size or weight. UK customers should expect to receive orders within five working days. Orders from outside of the UK should arrive within ten working days.
  • We currently accept all major debit and credit cards with the exception of American Express.
  • The table below shows a breakdown of estimated delivery costs. While we endeavour to get your parcel to you as quickly as possible, you may experience delays through your local postal service. This occurs particularly during peak postal service times, from October to December each year. If you have any questions, please email retail@ssgreatbritain.org. 
  • Click and Collect is available during our opening times. These are Thursdays to Sundays 10am to 4pm. For more information on our opening times https://www.ssgreatbritain.org/your-visit/opening-times.
Delivery Type Large Letter Small Parcel Medium Parcel
UK (under £50) £6 £6 £10
UK (over £50) Free Free Free
Click and Collect Free Free Free
North America £25 £30 £45
Australia £35 £35 £65
Asia £45 £55 £60
Africa £45 £55 £60
South and Central America £45 £55 £60
Europe* £10 - £45 £10 - £55 £15 - £60

    * For full details of European pricing please click here.